Policies

We are so glad you booked a service with us and can’t wait to see you! Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda and Oribe products is also available for browsing and shopping.

Element 5 Salon will be implementing a small service fee to keep up with the rising costs of professional products and supplies.

Product Return Policy

If, for any reason, you are not satisfied with a product you purchased from Element 5 Salon that is unused or slightly used.  Bring in your original receipt for a credit refund, exchange or store credit.  All sales are considered final for hairbrushes and/or tools.

Redo Policy

If, for any reason, you are not satisfied with your hair service from Element 5 Salon, contact the salon within 48 hours of the original service.